Privacy & Your Information
We keep it simple. Here's exactly what we collect, why we collect it, and how we protect it.
Your privacy matters to us. This policy explains how Mississippi Kitchen Specialists handles your personal information, written in plain language, not legal speak.
We Never Sell Your Data
01. What We Collect
When you reach out to us, through our contact form, by phone, or by email, you share information that helps us understand and plan your project. We collect only what we need:
- Your name, phone number, and email address
- Your home or project address in the Mississippi area
- Details about your kitchen project, appliances, timeline, preferences
- Any photos or measurements you share with us
Our website also automatically collects basic technical data, such as your IP address, browser type, and which pages you visited. This is standard across all websites and helps us understand how people find and use our site.
02. How We Use It
Everything we collect is used to serve you better, nothing more. Specifically, we use your information to:
- Respond to consultation requests and provide accurate estimates
- Schedule and coordinate your installation or remodeling project
- Keep you updated on timelines, appointments, and project progress
- Process payments and maintain records for your protection
- Improve our website experience based on how visitors use it
Our Promise We will never use your contact information to send unsolicited marketing from third parties. Any communication you receive from us will be directly related to your project or service inquiry.
03. Who We Share It With
We do not sell, rent, or trade your personal information, ever. The only situations where we share your data are:
- Trusted service providers: such as scheduling software or payment processors, who help us run our business and are bound by confidentiality
- Project subcontractors or vendors: only when sharing your details is necessary to complete your kitchen installation
- Legal requirements: if required by law or court order
Anyone we share your information with is required to handle it responsibly and use it only for the purpose it was shared.
04. Cookies & Analytics
Our website uses cookies, small text files stored on your device, to understand how visitors interact with our pages. This helps us see which services people are most interested in and where we can improve.
We use standard analytics tools such as Google Analytics. These tools may set their own cookies and collect anonymized data about your visit. You can disable cookies at any time through your browser settings, though some parts of our site may not function as intended if you do.
05. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in how we operate or to comply with applicable law. When we do, we'll update the date at the top of this page.
We encourage you to check back from time to time. Your continued use of our services after any update means you accept the revised policy.
06. Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
07. Opt-In & Consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
08. Opt-Out Instructions
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately.
09. Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
10. Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
11. SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
12. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
13. Your Rights & Choices
You have the right to
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking "unsubscribe" in our emails
- Opt-out of SMS messages by replying "STOP"
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated